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S U P P O R T    D E S K Request 30 Day Trial The Support Desk Ticketing application provides automated ticket tracking and issue resolution for an effective online customer support management system. Dynamically generate forms and create custom fields that can be designated for searching or hidden for admin-use only. Create public or private notes per ticket, allowing for communication flow between technicians, supervisors and ticket owners. Users can track the progress of their tickets through the "My Tickets" tab. Supervisors can export data and print reports of ticket assignments, progress updates and overdue items. A comprehensive search provides access to a vast knowledge base of both active and closed tickets. F E A T U R E S Online Support Desk Automated Ticket Tracking Issue Resolution Assign Technicians Supervisor Management Extensive Reporting Track Overdue Issues Public or Private Notes Dynamically Generate Forms